Refund and Returns Policy for Narisysnie
Effective Date: January 4, 2025

At Narisysnie, we are committed to providing our customers with the highest quality luxury timepieces and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we want to ensure a simple and hassle-free process for returns and refunds. Please read this Refund and Returns Policy carefully for detailed information on how to initiate a return, the conditions for refunds, and the steps you need to follow.

1. Return Eligibility

We accept returns of unworn, unused, and undamaged products within 30 days from the date of purchase. To be eligible for a return:

  • The product must be in its original condition, including the box, tags, and packaging.
  • The product must not have been worn or altered in any way (including resizing, engraving, etc.).
  • The product must be returned with all accompanying accessories, documentation, and original proof of purchase.

If the product is damaged, worn, or missing components, it will not be eligible for return, and we may refuse the return or exchange request.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our Customer Service team at info@narisysnie.com or call (517) 852-9486 to request a Return Merchandise Authorization (RMA) number. Please include your order number, the item(s) you wish to return, and a brief reason for the return.
  2. Receive RMA Number: Once your return request is approved, we will provide you with an RMA number and instructions on how to return the product.
  3. Pack the Item: Carefully pack the product, ensuring it is secure to prevent any damage during shipping. Include all original packaging, tags, accessories, and documentation.
  4. Ship the Return: Return the product to the address provided by our customer service team. Please note that customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged returns.

Return Shipping Address:

  • Narisysnie Returns
  • 7075 E M 79 Hwy, Nashville, Michigan

3. Refunds

Once we receive your returned item and confirm its eligibility, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Processing Time: Refunds may take up to 10 business days from the date we receive the returned product to process.
  • Shipping Charges: Shipping fees are non-refundable unless the return is due to a mistake on our part (such as receiving a defective or incorrect item). Any shipping charges paid for the return will be deducted from the refund.
  • Gift Purchases: If the item was a gift and you wish to return it, we will issue the refund to the original purchaser’s account.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, we recommend returning the original product for a refund and placing a new order for the replacement. Please follow the return steps outlined above to initiate a return, and our customer service team will be happy to assist you with the process.

5. Non-Refundable Items

The following items are non-refundable and cannot be returned:

  • Custom or personalized items (including engraved watches or monogrammed products).
  • Gift cards and certificates.
  • Watches or products that have been resized, altered, or engraved.
  • Items purchased through third-party sellers or marketplaces (e.g., Amazon, eBay).

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at info@narisysnie.com or call (517) 852-9486. We will provide you with instructions on how to return the defective item and issue a full refund or send a replacement, depending on your preference. Narisysnie will cover all return shipping costs for defective or incorrect items.

7. Refunds for Canceled Orders

If you cancel your order before it has been shipped, we will issue a full refund. However, if your order has already been processed and shipped, you must return the item in accordance with our standard return policy.

8. Damaged or Lost Returns

While we do everything we can to ensure your product arrives in perfect condition, we understand that issues may occur. If your return is lost or damaged during shipping, we recommend using a trackable and insured shipping method to ensure that your return reaches us safely. Narisysnie is not responsible for returns lost or damaged in transit.

9. International Returns

If you are returning an item from outside the United States, please be aware of the following:

  • Return Shipping Costs: Customers are responsible for the cost of return shipping.
  • Customs Fees: Customs fees, taxes, and duties associated with international returns are the responsibility of the customer. Please make sure to follow the return guidelines to avoid any delays or additional charges.

10. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please feel free to contact our customer support team. We are here to assist you.

Conclusion

At Narisysnie, we aim to make your experience with our luxury timepieces as smooth and satisfying as possible. While we strive to deliver products of the highest quality, we understand that sometimes returns may be necessary. Our Refund and Returns Policy ensures that you can shop with confidence, knowing that we are committed to resolving any issues that may arise.